Haptik ✓ Verified

Reliance Jio's conversational AI — intelligent chatbots for banks, telecom, and e-commerce

About Haptik

Haptik, now part of Reliance Jio, is one of India's pioneering conversational AI platforms. Founded in 2013, it builds intelligent virtual assistants and chatbots that handle millions of customer queries daily for major Indian enterprises including Jio, HDFC, Tata, and Paytm.

The platform specializes in NLP-driven automation with multilingual support, enabling businesses to automate customer interactions across WhatsApp, web, and app channels. Haptik is also contributing to voice-based AI in India as voice search and commands become more common.

Key Features

✓ Enterprise-grade conversational AI for customer engagement

✓ Multilingual NLP with strong Hindi and regional language support

✓ WhatsApp Business integration for Indian market reach

✓ Handles millions of customer queries daily for major brands

✓ Pre-built industry templates for banking, telecom, and e-commerce

✓ Smart agent transfer — seamless handoff to human agents

✓ Analytics and insights dashboard for conversation metrics

✓ Voice-based AI for voice search and commands

✓ Custom knowledge base integration

✓ Used by Jio, HDFC, Tata, Paytm, and other major Indian enterprises

Who Is It For?

Haptik is ideal for large Indian enterprises in banking, telecom, and e-commerce that need conversational AI at scale. Custom pricing based on enterprise requirements.